Updating an Existing Merchant Services Support Ticket

Updating an Existing Merchant Services Support Ticket

This article contains information on updating an existing Merchant Services support ticket in the CardConnect system.

It provides instructions on how to add comments to a ticket in order to provide additional information or respond to the Support team. The article also explains how to view the history of a support ticket by clicking on the "History" tab. Finally, the article includes a request to refrain from opening more than one ticket on the same topic to ensure quick response times from the Support team.

Updating an Existing Support Ticket 

It's easy to add comments to a support ticket and to view a ticket's history.

ADDING COMMENTS TO A TICKET

To add additional comments to a ticket or to respond to our Support team:

Step 1: Click the Ticket ID link from list.

Step 2: Click Add Comment to add additional information or to respond to our Support team.

Step 3: When a Support agent responds to the ticket, their response will appear in the list of comments.

VIEWING A TICKET'S HISTORY 

You can view the history of a ticket by clicking the History tab.

In order to ensure a quick response time, please refrain from opening more than one ticket on the same topic.



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