Re-open an order from sales history

Re-Opening an order

Article Contents: This article provides a step-by-step guide on how to re-open a sales order or pending order from the Recent Orders window.

Step-By-Step:

Step 1: Select the SALES module from the module navigation menu. This will open the Recent Orders window.


Step 2: Locate the order with a payment status of "Pending" or "Success." Click on the Action button on the right side of the desired order. The system will generate a pop-up menu with options such as Receipt, Refund, Void, Void and Re-Open, Add Tip, Re-Open, and Clone. Select the "Re-Open" option from the drop-down list for orders with a "Pending" payment status.


Step 3: The system will re-open the order or tab in the point of sale tab. You can now make payments for the order or further manage the tab as needed.


 



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