Bank Account Change

SETTINGS: UPDATE BANK ACCOUNT INFORMATION

This article guides users through the process of requesting a bank account change for a CardConnect merchant account.

It outlines the required information, such as old and new account details, bank information, and account owner identification. The article also describes the optional attachment of a voided check or bank letter for verification purposes and lists the fields included in the Bank Account Change ticket form.

Bank Account Change 

To request a bank account change, select the Bank Account Change ticket reason.

Before you begin, ensure that you have the following information available: 

  • The old routing and account numbers
  • The new routing and account numbers
  • The new bank account type (deposit, withdrawal, or both)
  • The Tax ID associated with the merchant account
  • The last 4 digits of the account owner’s Social Security Number
  • The merchant account owner's legal name
  • A voided check, in the event that your information cannot be verified automatically

The Bank Account Change ticket includes the following fields:

Field Description
Old Routing Number The current bank account routing number.
Old Account Number The current bank account number.
New Account Type

Select one of the following types for the new account:

  • Deposits & Fees
  • Deposits Only
  • Fees Only
  • ACH (ProfitStars)
New Bank Name The name of the bank to which the new account belongs.
New Bank Phone Number The contact phone number for the bank to which the new account belongs.
New Routing Number The routing number for the new account.
New Account Number The bank account number for the new account.
Attachment

Optionally, attach one of the following to verify your new bank account information:

  • Voided check
  • Official bank letter

Note: If you do not provide an attachment, you might be prompted to provide one if we are unable to verify your new account with the information that you provided.
Tax ID The tax ID associated with the account, required to sign the form.
SSN-4

The last 4 digits of the account owner's SSN, required to sign the form.

Note: This is not required for non-profit or Individual/Sole Proprietor accounts.
Signer Name The account owner's Legal Name, required to sign the form.
 



    • Related Articles

    • SETTINGS: MERCHANT ACCOUNT UPDATES

      This article explains how to update merchant account information in the CardConnect system by creating a support ticket. It covers various types of changes, including bank account, legal name/tax ID, DBA, and demographic information updates. The ...

    • SETTINGS: HOW TO UPDATE SALES TAX PERCENTAGES

      Article Contents: This article contains information on the how to update your sales tax percentage in the event it changes. Step by Step Step 1: Navigate to Settings by clicking on the Gear Wheel icon on the top-right corner of the screen. Step 2: ...

    • SETTINS: TEE SHEET SETTINGS OVERVIEW

      This article summarizes Tee Sheet Settings. The topics include Sales Tax, Prepaid Percentage, Max Golfers Per Slot For Online Sale, Select Holes, Tee Time Squeeze, Maximum Golfers, and Interval Settings Step-By-Step: Step 1: Click on the Gear icon in ...

    • SETTINGS: PLAYERS FIRST INTEGRATION

      Article Contents: This article covers the steps on how to integrate Jonas Synergy with Players first. Step by Step Step 1: Navigate to Settings, then click on 3p Integrations from the left hand side menu. Step 2: Scroll to the right and select ...

    • SETTINGS: MEAL COURSE (VIDEO)

      Article Contents: This article contains step-by-step instructions on how to edit your display sequence for items in your register. Function: Users can create any number of courses and then assign those courses to individual Items. These courses will ...