General
General : Understanding the General Info Tab (Video)
In this video, we will provide an overview of the General Info Tab:
General : Enabling New Feature Permissions
This article summaries how to check your user-level permissions to enable new features for your facility users. Step-By-Step Step 1: After logging in, click the gear-wheel or settings module in the top-right portion of the screen. Step 2: Click on ...
General : Common Credit Card Decline Codes
This article provides a list of common credit card decline codes and their definitions, along with practical explanations and recommended actions for each code. The decline codes are categorized into various types, such as: 1. Issuer-related declines ...
General : How to Login to Jonas Synergy
This video tutorial provides a step-by-step guide on logging in and clocking in using the Jonas Synergy software for food and beverage operations. Step-By-Step: Step 1: Navigating to the Jonas Synergy login screen and selecting the appropriate ...
General : Setting Up a Business Domain for Email Sending
Article Contents: If you’re trying to send business emails using an @gmail.com address (e.g., [email protected]), this guide is for you. Learn why a custom domain is essential for compliance, deliverability, and professionalism. Why You Can't Use ... General : Downloading and Installing the latest version of Jonas Synergy
Article Contents: This article contains step-by-step instructions on how to update your Jonas Synergy golf management system. Step by Step Please note that you may have to remove the older version of Jonas Synergy from your computer before installing ...
General : Website Design Adjustment Requests
Article Contents: This article provides information on how golf courses that have had their websites designed by Jonas Synergy can request adjustments to their site. Step by Step Step 1: Identify the Need for Website Adjustments After your Jonas ...
General : Clocking In and Out
Article Contents: This article will guide you on the process of how to clock in and clock out within the software Step by Step Step 1: Access the Time Clock by clicking the clock icon in the top right-hand corner of your screen. Step 2: Enter your ...
General : Time Log Management
Article Contents: This article guides how to "Clock in" and "Clock Out", how to add Tips, how to Add time card and how to see total hours of the working report. Step by Step Step 1:- Click on the "Clock" icon from the right top corner of the window. ...
General : Using the Auto-Updater
Article Contents: This article contains step-by-step instructions on how to update your Jonas Synergy golf management system through the built-in updater. Step-By-Step: Step 1: The auto-update prompt will appear when the golf management system is ...
General : Password Reset
Article Contents: This article shows how to reset a user login password Step by Step Step 1: Go to the " Log in" page. Step 2: Then Click on " Forgot Password". Step 3: Type your " User Id" here and click " Reset Password". An email will be sent to ...
General : How Holding Accounts and Vouchers Interact with GL Code Reporting
Article Contents: This article Explains how holding accounts and vouchers interact with GL code reporting. Step by Step Step 1: Deposit into Credit Book Holding Account. This should be looked at as the deposit into the holding account. Example: ...
General : Adding Tips after Batch Close
Article Contents: This article provides instructions for adding a tip to a transaction after batch close in a Card pointe account. Note: This involves the following: 1. Logging in and navigating to the "Reporting" section 2. Locating the transaction ...
General : Joining a Remote Screenshare
Article Contents: This article serves as a guide for joining a remote screenshare session. It provides a step-by-step that users can follow to successfully join a session. Step by Step Step 1: Click the provided screenshare link Step 2: Enter your ...
General : Scheduling a Nightly Reboot
Article Contents: This article guides you on how to schedule your computer to reboot automatically at a specific time using the task scheduler. Step by Step Step 1: Press "Win + R" to open the Run dialog box. Type `taskschd.msc` and press Enter. This ...
General : Fixing Incorrect Time Zones in Google Calendar Bookings
Article Contents: This article provides a detailed guide on how to differentiate between Google Calendar event notifications/requests and tee time reminders, specifically addressing issues related to time zone discrepancies in auto-generated bookings ...
General : Sending Log Files
Article Contents: This article summarizes the steps on how to send log files. Note: When you are reporting issues, it may be necessary that the following log files be sent in order to dig into your request further. It is important to ensure that the ...
General : Computer System Requirements
Article Contents: This article describes the necessary computer requirements for Jonas Synergy. Step by Step Step 1: Desktop Terminal Minimum Hardware: Intel i5 2.4/3ghz+ Processor 8GB DDR3 RAM HD Graphics Card 128GB Solid State Drive 20”+ ...
General : Downloading Jonas Synergy
Article Contents: This article will walk through the step by step process on how to download Jonas Synergy and log in to your facility's golf management software. Step by Step Step 1: To download the Synergy software head over to the link: ...
General : Firewall Allow List
Article Contents: If you are on a restricted network environment, you might need to allow outbound/Inbound traffic between your network and Jonas Synergy to ensure that your environment can connect to our servers. Note: Domains listed in this article ...
General : Understanding Sales Tax in Jonas Synergy
Article Contents: This article reviews the basics of sales tax and how it impacts your facility. Learn how sales tax is calculated in Jonas Synergy and why it is calculated that way. Important: Sales tax on this report is an estimate based on how you ...
General : Managing Clover Payment Processing Outages with Jonas Synergy
Article Contents: During a Clover payment processor outage, it's crucial to have alternative solutions to ensure uninterrupted service. This article provides steps for operators using Jonas Synergy to manage such situations effectively. Step by Step ...